We welcome feedback, whether positive or negative, as an opportunity to improve our service, guide staff and volunteer training, and improve our policies.
If you want to comment about your experience but do not require a formal investigation into the matter, please provide feedback.
You can tell your feedback directly to a staff member, manager, or director. Or, you can complete our online feedback survey here.
If you wish to lodge a formal complaint, please see the “Complaints” section below.
You may lodge a formal complaint if you want your concern about our service to be investigated and a decision made on an outcome. We take complaints seriously. We try to deal with them in a way that is simple, fair and transparent.
A complaint will be investigated by a manager, HUB’s director or HUB’s Management Committee.
To make a formal complaint about any aspect of HUB Community Legal, you can make it:
In person: with the relevant staff member or Director
By phone on: (07) 3372-7677
By post to: PO Box 122, Inala 4077
By email to: email@example.com
By completing the online complaints form: here
Upon receiving a complaint, the Director or Manager investigating will:
You should allow 30 days to receive a notice of the outcome of your complaint. A record is kept of all complaints. However, information regarding your complaint will be kept private to those involved in the complaint and its resolution.
If you are not satisfied with the outcome of your complaint, you can request a review of your complaint by writing to: President of the Management Committee, HUB Community Projects, PO Box 122, Inala QLD 4077
If you wish to complain to an external body, you may contact: