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PRIVACY STATEMENT
HUB Community Projects and HUB Community Legal (referred tocollectively in this Statement as ‘HUB’) respects clients’ and participants’ rights to privacy and complies with the Australian Privacy Principles (APPs) contained in the Commonwealth Privacy Act 1988 (Cth).These principles set out how personal information is collected and managed.
Personal information in general terms means any information that can be used to identify someone. It includes information or an opinion, whether true or not, and whether written down or not, about an individual who canbe identified by the information.
Sensitive information is a category of personal information which the law gives higher level of protection. Sensitive information includes information or opinions about a person’s racial or ethnic origin, political opinions, membership of political, professional or trade association, trade union, religious beliefs or affiliations, philosophical beliefs, sexual preferences or practices and criminal records. It also includes health, genetic and biometric information.
The type of information collected will depend on the nature of your interaction with HUB.
For example, if you:
You can ask us for a full list of information we collect.
Without this information, we may not be able to assist you. It is optional for you to provide other information. However, if you do not provide us with enough information about your matter, this may affect our ability to give you complete legal advice and assistance based on your individual circumstances.
We collect personal information directly from you unless it is unreasonable or impracticable to do so, or the law permits us to collect it from another person or organisation. This may occur in a range of ways including in person, by telephone, letter, fax, or email, in hardcopy or electronic forms, through our website, and at events or forums. We may also collect information from referring or third parties (with consent), or where authorised or required by law or an order of a court or tribunal.
If you are making a referral to HUB about someone else, you will need to get their consent to provide their personal information to us.
You have the option to interact with us anonymously orusing a name other than your own (a “pseudonym”). However, we may not be able to provide you with all our services, follow up your enquiry or investigate acomplaint or provide progress updates and outcomes of the complaint process. Please note that to access our legal services, legal professional obligations may require us to identify you and any other parties specifically and correctly.
The only people who have any access to your information are our staff and our volunteers. All staff and volunteers must comply with our privacy policy and sign confidentiality agreements when they commence work a tour centre.
In court matters relevant personal information will also be disclosed to the court and other parties. In a very limited number of cases, we may need to deal with a party or court overseas.
HUB collects, holds, uses and discloses (shares) information for the purpose of providing services and running our organisation, including:
We will only disclose (share) your information to others with your consent or where the law allows us to. We may share your information with other legal professionals, advisers and insurers for the purposes of providing legal help to you and to ensure the quality of our services; in all cases these third parties will keep your information confidential.
As part of our funding agreement, we are required to provide to funding bodies de-identified statistical information about ourservices. Your personal information and details of the help you are seeking will not be provided to funding bodies.
We also de-identify the personal information when reporting on our work or advocating for change, in our annual reports, newsletters and other publications,
We will take all reasonable steps to protect your personal information from misuse or loss, from unauthorised access, modification and disclosure.
The personal information we collect is stored in digital and/or hard copy formats protected through multiple layers of security. Our IT service providers host information in data centres in Australia.
Once your file has been closed, we are required to keep it for a period of seven years (unless weare required by law or legal ethical rules, to keep it for longer), after which time your file will be destroyed.
We do not routinely disclose personal information outside of Australia. In rare cases, we may disclose your personal information to an overseas recipient if you agree, or otherwise if the law permits us to. If disclosure is required, we will take reasonable steps to ensure that overseas recipients are bound by, or agree to provide, similar protections as guaranteed under Australian privacy law.
You are entitled to request a copy of any information we hold about you, and request correction of any inaccurate information held. We will respond to all requests for access to personal information within a reasonable time. We may need more time to respond to requests for a large amount of information, or information which is not currently in use.
In some cases, we may be unable to give you access to your personal information where we are permitted by law to refuse access. If we refuse to give you access we will provide you with reasons for our refusal inwriting.
If you have a question or a complaint about how HUB handles your personal information, you can contact us:
In person: with the relevant staff member or Director
By phone on: (07) 3372-7677
By post to: PO Box 122, Inala 4077
By email to: privacy@hubcommunity.org.au
You can make a complaint by completing the online complaints form here
All complaints are managed in accordance with our Complaint Handling Policy [add link]. We aim to respond to privacy complaints within 45 days.
If you are not satisfied with our response (or do notreceive a response within 45 days), you may escalate your complaint to:
Our privacy policy is available on our website. From time to time, it may be necessary for us to review and revise our privacy policy.
Our privacy policy was last updated in March 2026. By continuing to use our websites or otherwise continuing to deal with us, you accept this privacy policy as it applies from time to time.
We will post all updates to our privacy policy on our website www.hubcommunity.org.au/privacy
Our website may contain links or references to other websites. We are not responsible for the privacy, security or content of those external sites. You should review the privacy policy of each of those websites and assess whether those policies are acceptable to you before using thosewebsites.